Are you stuck on how to replace a lost logbook in Kenya? A logbook is a very important document which shows proof of ownership of a vehicle. You will be required to provide this document when selling your vehicle or you can use it as collateral when applying for a loan from a financial institution. It is possible your logbook could get lost or misplaced, and you have no other option but to replace it. So, how do you replace a lost logbook?
Previously, the process of replacing a lost logbook in Kenya was manually done at the Kenya Revenue Authority (KRA) or the National Transport and Safety Authority (NTSA) offices. One had to queue at the nearest KRA or NTSA office with the necessary documents to replace it. In the current digital era, the process is conducted online via the NTSA TIMS portal. You only need to create a TIMS account, log in, scan and attach the prerequisite documents, make a payment, and wait to collect your logbook.
Required documents for loss of logbook application
If your logbook is lost, you need to scanned copies of the following documents:
- You should begin by visiting the nearest Huduma Centre or police station to request a police abstract. The abstract form should contain the name of the person whose name appears on the logbook.
- You also need the tape lift report for the engine of your vehicle from the CID department
- A sworn affidavit statement of the current owner.
- Copy of ID/ Certificate of incorporation /Business Registration Certificate
Creating the TIMS account
- Lost logbook replacement is done via the TIMS Kenya account. After you have obtained the necessary documents, you should create the TIMS account if you do not have one.
- When creating the TIMS account for an individual, you will be prompted to provide details such as ID serial number, mother’s name, profession, KRA pin number, phone number, county, sub-county, and postal address. In the case of a company, you should provide the company KRA pin and the Certificate of Incorporation.
- After creating the TIMS account, you will be provided with the password you will use to login to the account. In case you have forgotten your password or you want to change it, you should reset your password on the portal.
How to replace a lost logbook in Kenya
Now that you have successfully created the TIMS account, you can proceed to replace the lost logbook using this procedure:
- Login to your TIMS account using the username, ID number, certificate of incorporation, alien ID, or diplomatic ID number. Enter the password and click on “Get Code”. A six-digit code will be sent to the phone number you used to register the account.
- Once you are logged in, check to see if the vehicle whose logbook is lost is on the list of “My Vehicles”. After confirming the vehicle is in your TIMS account, you should click on the “Vehicle Registration” tab.
- Choose the “Apply for Duplicate Logbook” option and then go to “Create New”
- Click on the ‘Apply’ button adjacent to the registration number of the vehicle whose logbook is lost. A new page will open with the particulars of the vehicle.
- Select the notification methods either SMS or E-mail
- Choose the counter collection office
- In the section which reads “Reason of Duplicate Logbook” select ‘Lost’
- Enter the ID number or Alien ID of the authorized person to collect and click on ‘Inquire’. Enter the mobile number of the person authorized to collect the logbook, if it does not appear automatically.
- Upload the police abstract, tape lift, and sworn affidavit by clicking the “file upload” button
- Once the files have been uploaded completely, proceed to the payment section
- To pay for this service, choose the payment method which suits you best from the options available. Click on the “complete” button after making the payment.
- An invoice will be generated by the system as proof of the payment. Print and keep it.
- If the application is successful, you will be notified via phone or email that the vehicle has passed the application for a duplicate logbook.
- A message will be sent to the phone number or email of the authorized person to collect the logbook when it is ready for collection.
Cost of duplicate logbook
So, what is the cost of replacing a lost logbook in Kenya? The duplicate logbook processing fee is Kshs. 2500. It is important to note that the service attracts a convenience fee of Kshs. 50. In addition, you will incur additional mobile money transfer charges when sending the money to the NTSA paybill number.
Logbook processing time
How long does it take to get a logbook in Kenya? Well, the processing time varies depending on several factors such as the number of pending duplicate logbook applications and the centre of collection, but it takes an average of seven days.
How to check logbook status in Kenya
You can check the status of the application to confirm if the application has been approved by NTSA. The only tool at your disposal to check for the logbook status is to log in to your TIMS account. The status of will read “Waiting for NTSA approval” until it is processed by the NTSA officials. Keep checking the status until it reads “Waiting to dispatch logbook” or “Waiting to print logbook”. At this point, you can visit the collection centre to collect your logbook.
Where to collect logbook in Nairobi
In case you have selected the counter collection office as Nairobi and are wondering where to collect it, you need to visit the NTSA head office in Upper Hill to collect your logbook. There is no other logbook collection in the city. The authorized person to collect the logbook should carry his or her original ID and the previous logbook when visiting the NTSA office.
If you have lost your logbook, there is no need to panic. All you need to do is scan the aforementioned documents and follow the above procedure on how to replace a lost logbook in Kenya. The procedure is straightforward and you will only wait for some few days or weeks to collect the logbook, depending on the centre of collection you chose.
DISCLAIMER: This article is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!