Cleaning Manager at CleanQuip

  • Full Time
  • Zambia
  • Applications have closed

CleanQuip

CleanQuip

Cleaning Company

CLEANING MANAGER JOB DESCRIPTION

Overview

Cleaning managers provide effective supervision to staff and ensure quality cleaning service is provided. Cleaning managers should ensure all client requirements are meet by effectively managing staff delivery and timeous communication with the client. The cleaning manager is responsible for ensuring the client is happy at all times and staff are motivated and managed effectively

Duties

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  • The cleaning manager job description primarily entails ensuring the facility is cleaned correctly and according to the client’s instructions or standards.
  • It also involves carrying out regular inspection on the facility to determine any unusual or recurring work that needs to be done, such as periodically stripping floor wax, cleaning overhead light fixtures or shampooing carpets, and maintain a checklist of everyday cleaning tasks.
  • Cleaning managers allocate chores to workers and inspect work afterwards to ensure it is performed to meet standards.
  • They also listen to clients’ complaints, investigate, and correct any anomalies to reassure clients of the company’s commitment to excellence and customer satisfaction.
  • They conduct interviews, make selection, train, supervise, guide, and discipline cleaning service staff to guarantee maximum customer satisfaction.
  • The cleaning manager work description also involves setting up meetings and communicating relevant information to the staff.
  • It also entails directing and scheduling staff in their work assignments.
  • Cleaning managers carry out pre-event inspections of all assigned areas before official opening to ensure cleanliness of areas.
  • They also make arrangement for the repair of bad equipment and make a replacement for ones.
  • They maintain enough supplies and inventory of cleaning products by making reorders when necessary.
  • The cleaning manager is also responsible for ensuring there is safety in the work place, deploying H&S induction for all fresh staff, and making sure the applicable paperwork is signed off.
  • They also advise and support staff on site as regards H&S issues as they perform their jobs at the assigned work site.
  • They also manage every incident, reporting them without delay and taking remedial action where necessary.
  • They implement finance related duties; induct new starts, and get new start paperwork for Payroll and Human Resources.
  • Cleaning managers work alongside scheduling payroll administrator to make sure that all staffing needs are covered
  • Managing and motivating a team of cleaning staff
  • Conduct stock management of consumables and spares
  • Ensure employees are properly trained and equipped to perform their role
  • Deploy and train staff on the use of latest cleaning technology while providing instructions and supervision where necessary
  • Certify that equipment is safe to use and in good working condition
  • Oversee all escalations and performance management developments
  • Supervise performance of cleaning team
  • Conduct safety briefings and toolbox talks

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  • Collaborate with clients to ensure there are no problems on site
  • Keep close interaction, communication, and coordination with the Front Office and other departments
  • Support in maintaining a highly trained and motivated staff that constantly strives for excellence in cleanliness and service
  • Proficiently clean clients’ homes to meet both company and client standards
  • Supervise all employee work on assigned site, to make sure it meets the company and client standards
  • Have a conversation with clients regarding appointment time, and for the period of cleaning
  • Drive to every location with the team along with supplies in official vehicle
  • Make sure all keys/codes and payments are sent back to the office at the end of the day. Payments should be collected in a professional manner
  • Demonstrate a positive attitude and show an example for other employees to emulate
  • Make sure all employees follow company standards by constantly coaching and redirecting performance
  • Be accountable, implement and train all staff on all new company policies, processes and systems.
  • Communicate all critical leadership messages from management to staff

Education, skills and knowledge

Education

  • High School Diploma
  • Tertiary certificate

Skills and knowledge

  • Knowledge, experience and solid knowledge concerning the use of cleaning equipment and cleaning solutions and substances
  • Managerial and supervisory experience, competent to monitor and check other staff’s work and deliver training or direction to new staff
  • License: Must possess a valid driver’s license; vehicle must be registered, well maintained and reliable
  • Detailed oriented: Have a mind for quality and accuracy; attentive and thorough
  • Possess cash handling skills;

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  • Strong relationship building and interpersonal skills
  • Communication skills: Possess superb verbal and written communication skills with the client, staff and leadership
  • Have time management and multitasking skills
  • Computer skills: Can work with Microsoft Office Suite
  • Ability to work effectively both as an individual and as a team with other people.
  • Ability to manage staff issues
  • Ability to manage client concerns and effectively investigate, resolve and communicate with client
  • Ability to effectively manage attendance registers

Application for vacancy

Should you meet the criteria and wish to apply, kindly send a motivation letter and cv to violetphirimalunga@gmail.com. Please kindly state the vacancy in the subject.

To apply for this job email your details to tommy.malunga@yahoo.com