Information Management Officer job at UNDOS

Website United Nations Department of Operational Support (UNDOS)

Job Description

Org. Setting and Reporting

The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.

The Human Resources Services Division (HRSD) provides dedicated services in support of human resources requirements of client entities, from process development through service delivery.

The Programme Management and Business Analytics Section (PMBAS) is the project management office overseeing change management and process improvement within HRSD as well as providing project management support and quality assurance. It supports the performance framework with a focus on developing systems for monitoring and evaluation (such as dashboards and business intelligence tools) and benefits realization plans. PMBAS is also responsible for responding to oversight bodies as the Division focal point for audit, risk management, work planning, and training and capacity building programs, performing these functions in cooperation with others in DOS and DMSPC.

This position is located in the Programme Management and Business Analytics Section (PMBAS) in the Human Resources Services Division (HRSD) of the Department of Operational Support (DOS).

The Information Management Officer will be responsible for managing the Business Analytics Unit within the Section and reports to the Section Chief. The focus of this job is to generate reports and communicate data-driven analyses in support of decision-making processes, support strategy development, and manage strategy execution.


Within delegated authority, the Information Management Officer will be responsible for the following duties:

  • Contributes to the formulation of overall policies, procedures, objectives and guidelines affecting the development and maintenance of the Human Resources Services Division’s data, records and information management systems.
  • Conducts policy-oriented research and drafting on the applicability of information technology to human resources data from internal and external sources to: develop Section policies, guidelines and procedures in keeping with technological developments, e.g., strategy for long-term preservation and retrievability of electronic records.
  • Assesses and makes recommendations relating to the use of information systems. Provides reliable, up-to-date research and specifications for information management technology and innovations applications.
  • Provides advisory services Organization-wide on human resources data management practices based on needs, business process, workflow, technical architecture and information resources analysis; makes recommendations relating to data and information management practices, improvement and implementation strategies, resource requirements, file plans, retention schedules and procedures for transferring records to the section; organizes and maintains UN records; preserves and disposes, identifies and protects vital records; and informs management policies and procedures, with an emphasis on technological applications.
  • Monitors the progress of projects in client offices, ensures compliance with Division standards and guidelines and provides assistance in identifying consultants as required and associated project Terms of Reference.
  • Evaluates and pilots emerging technologies (including software applications and associated hardware, e.g., document/correspondence management products, imaging and digitisation systems and optical disk storage media) to develop strategies for integrating records created in diverse systems into an electronic recordkeeping system; to plan and develop migration strategies for archival preservation of electronic records and to develop and maintain expertise necessary to advise Secretariat offices in the management of electronic records.
  • Evaluates applications and cost-effectiveness of services in relation to technology options and prepares data and recommendations for decision-making.
  • Ensures the preservation of information assets with continuing value by appraising records according to their administrative, legal, financial and/or historical value, develops and implements appropriate retention schedules.
  • Develops and implements policies and guidelines relating to the preservation of and access to digital archives by establishing metadata requirements; retains schedules for incorporation into electronic recordkeeping systems; transfers, maintains security protocols; and selects standards for digitization of finding aids and records and their electronic dissemination.
  • Manages information security by enforcing security-classification restrictions; facilitates declassification reviews by liaising with records-originating offices; and ensures the physical security and safety of the Organization’s records.
  • Carries out managerial responsibilities at the unit level relating to compliance with administrative requirements, programme planning, policy and procedure recommendations, budgeting, human resources and facilities management.
  • Develops client outreach strategy and programme and coordinates its implementation.
  • Represents the Section, as required, in departmental offices and at working groups, task forces and other fora, advocating recordkeeping and data management perspectives and standards.
  • Participates in the planning and organizing of training for Headquarters and mission staff and users with respect to utilization of reference services.
  • Evaluates the performance of vendors and certifies invoices, as necessary.
  • Guides, trains and supervises professional and general service staff in the business analytics team in HRSD.
  • Performs other duties as assigned.


  • Advanced university degree (Master’s degree or equivalent degree) in data science, information management, statistics, or a related field is required. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Job – Specific Qualification

  • Certification in information management is desirable.
  • Practitioner level project management certification in PRINCE2 or Project Management Professional (PMP) is desirable.

Work Experience

  • A minimum of seven years of progressively responsible experience in information management or related area such as data analytics, business intelligence, or statistics is required.
  • Experience in analytics and reporting using HR data from enterprise systems is desirable.
  • Experience managing data warehouse and business intelligence projects is desirable.
  • Experience with business process improvement methodologies and projects is desirable.
  • Experience with database or programming languages (SQL, Python, R) is desirable.


  • English and French are the working languages of the United Nations Secretariat.
  • For the position advertised, fluency in English is required.
  • Knowledge of another official United Nations language is desirable.