IT Application Analyst – Lead, Amazon Pharmacy job at Amazon

Website Amazon


Job summary
Amazon Pharmacy is seeking an IT Application Analyst – Lead that enjoys solving problems, working with customers, and constantly learning. If you have experience with applications like Okta, Zendesk, GSuite, Workato, and Airwatch, we’d like to talk with you! If you’ve worked closely with customers to make them successful, we’d like to talk with you! If you are a proponent of driving security and privacy standards, we’d like to talk with you!

At Amazon, we strive to be Earth’s most customer-centric company where we can find and discover anything we want to buy online. We hire the world’s brightest minds, offering them an environment in which one can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

The IT Application Analyst – Lead is responsible for gathering business requirements and design/configuration of software applications to meet them. You would test solutions, support system changes, and strive for robust and stable solutions. You would be tactical when needed and quickly respond to Helpdesk inbound. You would be strategic when needed and define long term projects that address root causes and unlock Amazon Pharmacy growth. You will lead more junior members of the team, improving their skills, and their ability to get things done.

You will be surrounded by people who are incredibly smart, passionate about helping people manage their health, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job.

Key job responsibilities

  • Support an application portfolio of 25+ apps by learning technical detail, customizing, and automating
  • Set Service Level Agreements (SLA) goals then meet or exceed them
  • Respond to inquiries, escalations, and establish partnerships with key customers and service owners.
  • Work with clinical and technical teams to id new tools and services and improve the level of support provided for existing ones
  • Evaluate and make decisions around the use of new or existing products and tools
  • Written and verbal communication with the ability to present complex technical information in a clear and concise manner to a variety of audiences
  • Mentor junior analysts and data engineers




  • 5 years of experience interacting with customers, collecting requirements, documenting requirements for system improvements
  • 5 years of experience in working closely with technical teams to translate functional specifications into technical solutions
  • 5 years of experience coding or scripting for automation and reporting using SQL, Javascript, Python, or similar technology
  • 3-5 years of mentoring and lead more junior members of the team, improving their skills, their knowledge of our systems, and their ability to get things done.




  • Familiarity with enterprise IT systems such as Exchange, Active Directory
  • Experience with applications like: Zendesk, Okta, Slack, Atlassian, Adobe, Github, Gsuite
  • Experience with automation tools like: Workato, Airwatch
  • Technical troubleshooting and strong analytical skills
  • Project management skills with the ability to work on multiple projects simultaneously

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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