Key Account Manager job at Vodacom

Website Vodacom

Job Description

Description

Role purpose: 
•To acquire new Customers Accounts for Vodacom Enterprise – All product lines.
•Retention of the existing customer base
•To increase the business in circa 5-10 accounts per annum.

Key accountabilities and decision ownership 
•Responsible for acquisition in Mbeya of 5 – 10 Vodacom Enterprise accounts and delivery of profitable, long term business of those accounts to Vodacom
•Ensures delivery of all financial targets including gross margin, cost to manage, cost to connect, net assets, turnover, operational cash flow and average revenue per user (ARPU) and account (ARPA).
•Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom  customers
•Works collaboratively to provide  direction on the service relationship for nominated accounts
•Inputs to decisions on new propositions, product mix and services for customers

Core competencies, knowledge and experience 
•Excellent analytical and logical reasoning skills translated from consumer insights
•Excellent communication skills
•Strong stakeholder management skills
•Ability to anticipate customer, competitor and market dynamics
•Strong customer service and customer satisfaction ethos. Delivering results.
•Strong customer service and customer satisfaction ethos. Delivering results.

Must have technical/professional qualifications: 
•1 to 3yrs years’ experience in the industry or functional experience.
•Bachelor degree in Business Administration, Economics, Marketing or its equivalent.

•Strong analytical skills and business acumen.
•Build and maintain relationship with key stakeholders in the value chain.
•Telecommunications experience would be advantageous.
•Project knowledge and experience would be advantageous.

Someone staying in Mbeya will be an added advantage

Skills

Selling Business Outcomes
Social and Digital Selling
Sales Methodologies and Processes
Commercial Acumen in the B2B Environment
Customer Centricity
Sales Tools
B2B Product Knowledge and Proposition Delivery
Account Management
Competitor Awareness and Cross Sell
Critical Thinking
Building Rapport
Product/Solution Proposition Strategy and Design
Data Analytics and Insights
Dynamic Prioritisation and Multi-tasking
Business and Commercial Acumen
Storytelling
Objection Handling and Negotiation

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